marinaemporium.com FAQ

FAQ

Welcome to The Marina Emporium‘s FAQ section!

Here, you’ll find answers to common questions about our jewelry collections, shipping, payments, returns, and more. If you can’t find what you’re looking for, feel free to contact us directly.

We offer a wide range of jewelry, including:

Necklaces and pendants

Earrings

Bracelets and bangles

Rings and engagement rings

Watches

Custom jewelry made to order

Each piece is crafted with high-quality materials and expert craftsmanship.

# FAQ

We recommend using a ring size chart to find your perfect fit. You can measure the circumference of your finger or refer to a ring you already own. For bracelets, measure your wrist’s circumference and add 1-2 cm for a comfortable fit. If you need help, feel free to reach out to us!

Yes, we use high-quality, hypoallergenic materials in many of our designs, including sterling silver, gold, and platinum. If you have specific allergies, please refer to the product description or contact us to learn more about the materials used.

# FAQ

Yes, we offer customization services! Whether you want to engrave a special message, create a one-of-a-kind design, or personalize a piece of jewelry, we are here to bring your vision to life. Please visit our custom jewelry page or contact us for more details.

To place an order, simply:

  1. Browse through our collections.

  2. Select the items you’d like to purchase.

  3. Add them to your cart.

  4. Proceed to checkout, where you can enter your shipping information and payment details.
    Once your order is confirmed, we’ll process it right away!

We accept a variety of payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • UPI

  • Bank Transfers

  • Cash on Delivery (for selected locations)

Delivery times depend on your location and the shipping method chosen:

  • Domestic (within country): 3-7 business days

  • International: 7-14 business days
    You will receive a tracking number once your order has been shipped.

Yes, we offer elegant gift wrapping services for a small fee. You can select this option during checkout. Each piece will be beautifully wrapped, making it perfect for gifting.

We offer a 30-day return and exchange policy for unworn and unused items. Please ensure that the item is in its original packaging. Custom or engraved pieces are non-refundable unless they are defective. For more details, refer to our Return & Exchange Policy.

# FAQ

Yes, we offer a 1-year warranty on all jewelry purchased from The Marina Emporium. This warranty covers manufacturing defects but does not include damages caused by wear and tear. For more details, please check our Warranty Policy.

Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package through the carrier’s website.

If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will provide a return label and either send you a replacement or issue a refund

You can reach us by:

  • Email: support@themarinaemporium.com

  • Phone: +123-456-7890

  • Live Chat: Available on our website, 9 AM to 6 PM (Monday to Friday)
    We’re here to assist you with any questions or concerns!

Yes, we ship worldwide! Shipping charges will be calculated at checkout based on your location. Please be aware that customs duties or taxes may apply, depending on the destination country.

To stay updated on our latest collections, sales, and promotions:

  • Subscribe to our newsletter for exclusive updates and offers.

  • Follow us on Instagram, Facebook, and X.

  • Join our loyalty program for exciting rewards!

Still have questions?
Feel free to contact us for further assistance. We’re happy to help you find the perfect piece of jewelry!